Terms and Conditions.

  • Upon receiving an enquiry, we will promptly respond by sending an email to the client. This email will contain comprehensive details of the services requested, as well as pricing information specific to the booking. We strive to provide clear and transparent information to ensure that our clients have a complete understanding of the services and associated costs.

    If the client decides to proceed with the booking, we will generate an invoice through our reliable invoice provider, Xero. This invoicing system facilitates a smooth and secure payment process, ensuring convenience for our clients. Once an invoice is generated, this will make your booking confirmed, and will adhere to all other T&C's.

    Regarding payment terms, please refer to the Payment tab below for specific details and guidelines.

    Please note that in order to maintain availability and fairness to all our customers, Sonatune Ltd reserves the right to make the client's booking dates available to other customers if payment has not been received one week before the scheduled session date. We appreciate your understanding and cooperation in meeting payment deadlines.

    Rest assured that at Sonatune Ltd, we prioritise the privacy and security of our clients' information. We may keep the client's email address on file for marketing purposes, but we do not share any electronic data of our clients with third parties. Your information is treated with utmost confidentiality and respect.

  • Invoices must be paid no later than 30 days after the completion of the project. We kindly request that payment is made within this timeframe to ensure timely settlement. Any quotation discussed by email is considered binding, and the agreed-upon rates and terms apply.

    We accept bank transfer payments only. All necessary bank details can be found on the client's invoice for ease of transaction.

    Our rates apply on the basis of payment strictly within 30 calendar days of the invoice date for company/corporation clients. If an invoice is to be billed to an individual, this must be paid 7 days before the start of the session. Upon completion of each session, all audio recordings, mixes and masters will be released to the client and sent via a password protected MASV link, unless the client has requested Sonatune to deliver the files using a different method. Our invoices are generated through Xero and are in GBP (British Pound). If you are aware that you need to provide a PO (Purchase Order) number for the booking, kindly inform us when providing invoice details.

    If payment is made in a foreign currency, we kindly request that the final payment includes any applicable bank charges and currency conversion fees. Failure to adhere to this may result in an additional administrative charge.

    At Sonatune Ltd, we strive to ensure a smooth and transparent payment process. We appreciate your cooperation in adhering to the payment terms outlined above, allowing us to continue delivering exceptional services to our clients.

  • We understand that unforeseen circumstances can sometimes cause delays or prevent clients from arriving on time for their scheduled session. To accommodate such situations, we provide a 15-minute grace period from the scheduled start time of the session. During this grace period, the client has the opportunity to arrive without any impact on their studio time.

    However, if the client has not arrived within the 15-minute grace period, the session clock will start and their studio time will be counted accordingly. To ensure fairness and availability for all clients, our engineers will wait an additional 15 minutes after the grace period. If the client fails to arrive within this 30-minute period, the engineer will consider the session cancelled. In such cases, the cancellation policy will apply (please refer to the cancellation section for further information).

    We kindly request that if you anticipate being late for your session, you promptly notify us via phone or email. This will allow us to make any necessary adjustments and accommodate your situation as best as possible.

  • We understand that clients may sometimes require additional time for setup and preparation prior to their allocated start time. To accommodate this, we encourage clients to email us the day before their session to discuss the possibility of an early setup. We will do our best to accommodate such requests, but please note that early setup availability is subject to scheduling constraints and studio availability.

    While we strive to be flexible and accommodate our clients' needs, we cannot guarantee early setup in all cases. However, by contacting us in advance, we can assess the availability and make arrangements accordingly.

  • If a session booked with Sonatune Ltd exceeds the allocated time, any additional time will be subject to additional charges. The excess time will be billed at the standard hourly rate for the specific service that was booked.

    We understand that creative projects can sometimes require more time than initially anticipated. To ensure fairness to all clients and proper scheduling of resources, it is important to adhere to the allotted time frame for each session. In the event that a session extends beyond its scheduled duration, the additional time will be accounted for and billed accordingly.

  • We understand that there may be circumstances in which clients need to cancel or make changes to their booked sessions. However, it is important to note that cancellations or changes can cause financial inconvenience to both the studio and the engineer involved. To manage these situations, we have established the following policies:

    Clients have the flexibility to cancel or change their bookings at any time up to 1 week before the scheduled start time without incurring any fees. However, cancellations or changes made within 1 week of the scheduled booking are subject to a 100% cancellation fee. This fee will be charged to the client via invoice.

    It is essential that any invoices issued are paid within 30 days of their issuance. Failure to make payment within this timeframe may result in Sonatune Ltd taking necessary legal action to recover the outstanding amount.

    In the event that the studio needs to cancel a session due to illness or other reasonable causes, we will make every effort to reschedule the session for the earliest available time that aligns with the needs of the client. If a mutually agreeable date and time cannot be reached, we will refund the deposit amount in full.

    At Sonatune Ltd, we understand that unforeseen circumstances can arise, and we strive to handle cancellations and changes with fairness and professionalism. We appreciate your understanding of these policies as we work to provide the best experience for all clients.

  • Sonatune Ltd. is committed to delivering the client's finished product promptly and securely. We utilise WeTransfer.com as our email service provider to transfer the completed audio files to the client. If the client wishes to retain a copy of the audio files, it is their responsibility to provide their own backup device for file storage. If the client wishes us to use a different file transfer service, please let us know prior to the session.

    Once the client's session is complete, Sonatune Ltd will archive all project files. Although these files will be removed from our main system, they can be recalled from the archive if needed. However, it is important to note that digital storage systems can experience accidental data loss. While we take precautions to prevent such incidents, we cannot guarantee the safe usage or storage of digital audio files. Rare events such as bugs, hardware failures, and glitches may result in data loss. Sonatune Ltd accepts no liability for any loss of data or audio files.

    At Sonatune Ltd, we prioritise the privacy and rights of our clients. We aim to maintain open communication and ensure that the client's wishes regarding the usage of their materials are respected. If you have any specific concerns or requests regarding the use of your project materials, please don't hesitate to reach out to us.

  • Sonatune Ltd prioritises the safety and security of our clients and their belongings. However, there are certain limitations to our liability. We would like to bring the following points to your attention:

    • Client's Arrival and Timeliness: Sonatune Ltd. cannot accept liability if the client fails to arrive in time for their scheduled booking. It is the client's responsibility to arrive promptly for their session.

    • Loss or Damage to Digital Files: While we take precautions to ensure the security and integrity of digital files, Sonatune Ltd cannot accept liability for any loss or damage to the client's digital files. It is recommended that clients have their own backup and storage solutions in place.

    • Damage to Instruments or Equipment: If damage occurs to instruments or equipment belonging to either party as a result of the client's actions or negligence, Sonatune cannot accept liability for such damages.

    • Payment and Withholding of Materials: Sonatune Ltd reserves the right to withhold materials until proper payment has been made by the client. We cannot accept liability for any delay or inconvenience caused due to non-payment.

    • Illness, Personal Emergencies, Weather Disruption, and Partial Absences: Sonatune Ltd cannot accept liability for any disruptions or partial absences resulting from illness, personal emergencies, weather conditions, or other unforeseen circumstances.

    • Loss of Personal Belongings: Clients are responsible for their personal items and are advised not to leave them unattended. Sonatune Ltd cannot accept liability for any loss of personal belongings.

  • At Sonatune Ltd, we understand that accidents can happen during the course of a client's time in the studio. We encourage clients to inform us promptly if any equipment is damaged during their session.

    We expect that minor wear and tear may occur during normal use of our equipment, and we will take responsibility for repairing or replacing any gear that is not functioning properly at no charge to the client.

    However, it is important to note that if damage occurs as a result of obvious recklessness or negligence on the part of the client, they will be held responsible for the cost of repairing or replacing the damaged gear. In such cases, charges for the repair or replacement will be assessed and invoiced to the client.

    We strive to maintain a collaborative and respectful environment where both the client and Sonatune Ltd can take care of the equipment and ensure its longevity. By notifying us promptly and working together, we can address any damage and take appropriate action to resolve the situation.

    If you have any questions or concerns regarding the handling of equipment during your time in the studio, please do not hesitate to contact us.

  • To ensure a safe and respectful environment for all clients and staff members, Sonatune Ltd. has established a Code of Conduct that all clients and their guests are expected to adhere to. Failure to comply with these rules may result in removal from the property, immediate termination of the recording agreement, and potential loss of future access to the studio. Please review the following Code of Conduct below.

    Sonatune Ltd and its representatives have the sole right to determine compliance with the Code of Conduct and take necessary action in the event of violations. Termination of the recording agreement due to disobedience of these rules will result in the forfeiture of any monies paid by the client, and no refunds will be issued.

    By agreeing to the recording agreement and using the studio facilities, clients and their guests acknowledge their understanding of and commitment to adhere to the Code of Conduct.

    If you have any questions or require further clarification regarding the Code of Conduct, please feel free to reach out to us.