Privacy Policy

Sonatune Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy clearly explains the types of personal data we collect, how we use it, and your rights under applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect and process various categories of personal data about you, including:

  • Identity and Contact Information:
    Name, postal address, email, and telephone number, collected via contact forms, booking inquiries, or direct communications.

  • Technical and Usage Data:
    IP address, browser type/version, operating system, location data, time zone settings, and other technical identifiers. We collect this through website analytics tools, such as Squarespace Analytics, to improve user experience.

  • Audio and Session Data:
    Audio files and related session data provided for audio production services (including ADR, VoiceOver, music recording, mixing, mastering, and audio editing).

  • Marketing and Communications Data:
    Preferences regarding our marketing communications and newsletters.

2. Methods of Data Collection

We collect data through various methods, including:

  • Direct interactions (via contact forms, phone, email, in-person visits).

  • Automated technologies or interactions (website cookies, analytics).

  • Third-party services (e.g., MASV.io, Source Connect, Xero).

3. How We Use Your Personal Data

Your data is primarily used to:

  • Provide and manage audio production services, including session scheduling, invoicing, file transfers, and communications.

  • Fulfill contractual obligations and respond to inquiries.

  • Improve our website, products, and services through usage analysis.

  • Send marketing communications, subject to your explicit consent.

4. Third-Party Service Providers

We use trusted third-party providers for delivering specific services:

  • Squarespace: Website hosting and analytics. Squarespace Privacy Policy.

  • MASV.io: Secure file transfer services. MASV Privacy Policy.

  • Xero: Invoicing and financial management. Xero Privacy Notice.

  • Source Connect: Remote audio sessions. Source Connect Privacy Policy.

These providers handle your data in compliance with UK and EU regulations, and their privacy practices are linked above.

5. International Data Transfers

Certain service providers may process data outside the UK/EU, including MASV.io and Source Connect. Any international transfers of data comply with UK GDPR and appropriate safeguards to ensure your data remains protected.

6. Data Security and Storage

We implement industry-standard technical and organisational measures, including:

  • Encrypted file transfers (via MASV.io and Source Connect).

  • Secure invoicing and financial management (via Xero).

  • Restricted data access to authorised personnel only.

  • Regular reviews of data security practices and infrastructure.

7. Data Retention

Your personal data will be retained only for as long as necessary:

  • Contact and billing information: Up to 6 years for accounting and legal purposes.

  • Audio and session data: Typically retained up to 12 months after project completion unless specifically requested or agreed otherwise.

We securely delete data that is no longer required.

8. Cookies

Our website utilises cookies to enhance functionality and user experience. Cookies used include:

  • Analytics Cookies: Squarespace Analytics collects anonymised data about website interactions.

  • Functionality Cookies: Remember user preferences and form information.

You can manage or disable cookies through your browser settings. Doing so may impact website functionality.

9. Children's Privacy

Our website and services are not targeted toward children under 16, and we do not knowingly collect personal data from children under this age.

10. Data Breach Procedure

In the unlikely event of a data breach, we will:

  • Immediately take steps to mitigate the breach and secure your data.

  • Notify the Information Commissioner’s Office (ICO) within 72 hours, if applicable.

  • Inform affected individuals without undue delay.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccuracies.

  • Request erasure of data ("right to be forgotten").

  • Restrict processing of your data.

  • Data portability to another provider.

  • Object to processing, including marketing.

To exercise these rights, contact us at info@koresounds.co.uk.

12. Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices. Please review each site's Privacy Policy separately.

13. Policy Updates

We regularly review and update this Privacy Policy. All changes will be clearly indicated on this page with a revised effective date.

14. Contact Information

For questions, requests, or concerns related to privacy, please contact us:

Sonatune Ltd
49a Mount Street,
Nottingham, NG1 6HE
Email: info@sonatune.co.uk
Phone: 0115 947 2422